Policies

Zero Tolerance for Use of Intoxicating Substance Policy

PURPOSE To state Wyth’s Zero Tolerance Intoxicating Substance Policy.
 

APPLIES TO All users of the Wyth application and any driver or rider for all Wyth programs.

 

Policy

Wyth has a zero-tolerance policy for the use of alcohol, drugs or any intoxicating substance by any driver providing services to riders through the Wyth application, as stated in their agreement with Wyth.  

Any driver providing carpool or rideshare driving services to riders via the Wyth application may not drive their vehicle while using, or under the influence of, alcohol, drugs or any other substance that may impair safe vehicle operation.  

Evidence of intoxication or impairment may include, but is not limited to, the smell or observed presence of alcohol or drugs within the vehicle or any observable signs of impairment in the driver, including slurred speech, impaired movements, or unsafe driving practices.   

If any Wyth rider has a concern or reasonable belief that their driver is under the influence of any intoxicant, they are encouraged to refuse service.  If service is in process, the Wyth rider should request to end the ride immediately, exit the vehicle, and call 911, then report your experience immediately to Wyth directly using the complaint process in the app or through the GoWyth.com website. Any report of suspected impairment must include the driver’s name, trip number, date of service, and a detailed description of the suspected impairment, including any observations made within the vehicle (objects, products, or odors), and the conduct of the driver supporting the allegation of impairment.  

Upon receipt of any report of impairment, the driver will be suspended from providing any further carpooling or rideshare services pending any investigation of the reported event.  If the investigation reveals sufficient evidence that the driver provided services while impaired, the driver will be permanently barred from providing driver services for Wyth.    

 

Last Updated: 12/31/21

Non-Discrimination Policy

PURPOSE To affirm Wyth’s non-discrimination policy.

APPLIES TO All users of the Wyth application and any driver and rider for all Wyth programs.

Policy

Wyth prohibits discrimination against any user based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable law. Such discrimination includes, but is not limited to, any refusal to provide or accept services based on any of these characteristics.  Additionally, Wyth shall not increase rider fees based on providing services to individuals with physical disabilities because of those disabilities, the rider’s race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable laws.  Any user found to have violated this prohibition will lose access to the Wyth platform.

Last Updated: 12/31/21

Safe Driving Policy

PURPOSE To inform all users of the Wyth Platform of the expectations for operation of a vehicle to provide rideshare and carpool services in a manner that promotes a safe experience to all occupants of the vehicle and others on the roadway

APPLIES TO All users of the Wyth application and any driver or rider within the carpooling or rideshare program.

Policy

All drivers who provide either rideshare or carpooling services to riders through the Wyth Platform are expected to drive safely, to follow the rules of the road, and to abide by all applicable laws.  Any reports or complaints regarding a driver’s conduct will be reviewed and may result in the driver’s removal from the Wyth platform.

Distracted Driving

Any conduct that may take the driver’s focus off the road is considered distracted driving.  Drivers offering carpool or rideshare services to riders through the Wyth Platform are expected to operate their vehicle in a safe manner that is free from distraction.  Drivers should prepare their vehicle for use before beginning any trip.  This includes adjusting the seat, mirrors, and visor.  If using a GPS device for directions, drivers should enter all information into the device before beginning any trip, so attention is not placed on the set-up of the device while in motion.  Drivers should not handle their phone, accept or place any calls (even with a hands free device), or text while the vehicle is in motion.  Drivers should also refrain from consuming beverages or eating while the vehicle is in motion.  Finally, drivers should also refrain from operating their vehicle while drowsy, as this is also a form of distracted driving.  

Follow Traffic Laws

All carpool and rideshare drivers offering services to riders on the Wyth Platform are expected to know and follow all local traffic laws and regulations.  This includes obeying all signs, traffic lights and signals, turning where permitted, using signal indicators before turning or changing lanes, yielding the right of way to pedestrians, driving only on the roadway and not in any lane designated for bikes or buses, and obeying all speed limits.  

Driving under the influence

Wyth has a Zero Tolerance policy on any user driving under the influence.  Drivers are strictly prohibited from providing carpool or rideshare services to any rider through the Wyth Platform while under the influence of alcohol, drugs, or any other intoxicant.  

Reporting a Driver 

Riders can contact customer support and report any incidents where their carpool or rideshare driver operated the vehicle in an unsafe manner.  The rider should provide a description of the specific issue with the driver’s operation of the vehicle that resulted in a perceived unsafe, high-risk, or dangerous experience.   

Last Updated: 12/31/21

Accident Reporting Policy

PURPOSE To provide a process for the reporting of any accident involving a driver offering driving services to users through the Wyth Platform
APPLIES TO All users of the Wyth application and any driver or rider within the rideshare program.

Policy

For all drivers providing driving services through the Wyth Platform, in the event of any motor vehicle accident, you are expected to do the following:

  1. If the vehicle is still operable, pull out of the driving lane onto the shoulder or a safe area and turn off the ignition. 
  2. If stopped on the shoulder or in the roadway, activate your hazard lights.  
  3. Immediately contact the local police (911) to advise them of the accident and to get medical assistance if there are any injuries.
  4. Do not admit fault or give written statements. 
  5. Exchange driver’s information listed on your certificate of insurance. At a minimum, 

obtain the following information: 

  • Driver’s name
  • Driver’s license number and state
  • Driver’s Phone number
  • Driver’s Address 
  • Driver’s Insurance Company and policy number
  • Driver’s License plate number 
  1. Be prepared to provide the following additional information when you are able to report this incident to Wyth 
  • Make, model and year of all vehicles involved
  • Description of Damage to all vehicles involved
  • Description of all known injuries to the driver, if any.
  • Date, time, road and weather conditions

Periodic Check Policy for
Rideshare Driver Requirements

PURPOSE To assure compliance with State requirements as well as to meet best business practices, Wyth conducts periodic checks on all of its drivers and their vehicles on at least on an annual basis.

APPLIES TO All users of the Wyth application who may provide rideshare driver services.

Policy

Before providing services as a driver to any user through the Wyth platform, every prospective driver must submit to a background check, a driver history screening, and verification that the prospective driver is permitted to provide driving services consistent with local and/or state requirements. In addition, vehicles used to provide TNC services must be inspected initially and at least annually. Periodic verifications of each of the following items will be conducted by Wyth on at least an annual basis, from the one-year anniversary of their initial completion by the driver and acceptance by Wyth. Wyth may also verify other items as necessary to comply with laws and best business practices.  

 

Driver requirements

 

All Wyth drivers must meet certain requirements to provide driving services to other users on the Wyth platform. Depending on the city and state where driving services are to be offered, all Wyth drivers must meet the following requirements:

 

Photograph for Identification

 

Drivers are periodically asked to take a current, unaltered photograph of themselves, which the Wyth Platform publishes to other users so that they can verify the identity of their driver.

 

Licensure, Registration, and Insurance Requirements

 

Wyth drivers must have the following:

  • Current and valid driver’s license
  • Valid plates with current registration 
  • Current and valid insurance with your name on the policy or your name listed as an authorized user for the vehicle (If your insurance policy doesn’t have your name listed, you’ll need to get a declaration page from your insurance company with your name.)

 

All drivers are required to report any change in the status of their license, registration, and insurance to Wyth and may not offer driving services on the Wyth platform until the issue is resolved. Any failure to comply with this reporting and curing requirement may result in suspension or termination from the Wyth platform.  

 

Vehicle standards

 

Any vehicle that will be used to provide TNC services on the Wyth Platform must have four doors and a minimum of five seatbelts.  The vehicle must pass a safety inspection and must remain in compliance with the safety inspection requirements at all times while providing TNC services on the Wyth platform.  

 

In the event that the vehicle is involved in an accident, is subject to a recall notice by the manufacturer or federal government or is out of compliance with the safety inspection checklist, then the vehicle may not be used to offer TNC services on the Wyth platform until all required repairs are completed.  All drivers are required to report any change in the status of their vehicle to Wyth and must resubmit their vehicle for inspection before it can be used to offer TNC services on the Wyth platform. Any failure to comply with this reporting and re-inspection requirement may result in suspension or termination from the Wyth platform.  

 

Driver History Screening

 

Wyth will conduct DMV/driver history screenings for any drivers offering services through the Wyth Platform.  DMV check results are reviewed, and Wyth may disqualify any applicant whose driving record shows:

  • Three or more moving violations in the past three years 
  • A single major moving violation in the past three years (such as driving on a revoked or suspended license, fleeing or attempting to evade a law enforcement officer, or reckless driving)
  • A DWI, DUI, or other alcohol or drug-related driving violation in the past seven years (time frame may vary based on regional jurisdictions)
  • A serious driving-related conviction in the past seven years (such as a hit-and-run, reckless driving, or a felony involving a vehicle)

 

Wyth will conduct ongoing DMV record monitoring of active drivers on at least an annual basis. Wyth reserves the right to disqualify a driver at any time, in compliance with applicable law, should their driving record reveal any disqualifying information or for any other safety-related reason.

 

All drivers are also required to report any changes in their driving history to Wyth. Any failure to comply with this reporting requirement may result in suspension or termination of the driver from the Wyth platform.  

 

Background check

 

Wyth will conduct a background check to determine driver eligibility based on: 

  • Positive match with the National Sex Offender Registry database
  • Conviction of the following:
    • A violent crime (such as homicide, kidnapping, human trafficking, arson, burglary, carjacking, robbery, or aggravated assault)
    • A sexual offense (such as rape, sexual assault, or child pornography)
    • An act of terror
    • Driving under the influence of alcohol or drugs, or reckless driving, in the past seven years (time frame may vary based on regional jurisdictions)
    • Any other felony offense not specifically enumerated
    • A disqualifying fraud-related offense in the past seven years (time frame may vary based on regional jurisdictions)
    • A disqualifying drug-related offense in the past seven years (time frame may vary based on regional jurisdictions)
    • A disqualifying theft or property damage offense in the past seven years (time frame may vary based on regional jurisdictions)

 

Wyth requires an up-to-date background check to remain on the platform and will conduct periodic criminal monitoring on at least an annual basis.of active drivers.  Wyth reserves the right to disqualify a driver at any time, should their background check reveal any disqualifying offense. 

 

All drivers are also required to report any convictions to Wyth. Any failure to comply with this reporting requirement may result in suspension or termination of the driver from the Wyth platform.  

 

Rideshare Vehicle Inspection Policy

Initial and Periodic

PURPOSE To assure compliance with stated requirements as well as to meet best business practices, Wyth requires that vehicles used by drivers within the Wyth platform will be inspected prior to use in any trip, and on a periodic basis.

APPLIES TO All drivers within the rideshare program.

Policy

Any driver intending to use their vehicle to offer services to riders through the Wyth platform must have their vehicle inspected initially, annually, and after any incident involving property or mechanical damage to the vehicle. The driver must present verification of the inspection on a Wyth form.  At all times, drivers must use reasonable judgment in the use of their vehicle through the Wyth platform, and when a driver has reason to have any concerns about the safety of the vehicle, she or he should cease to use it for rides on the Wyth platform until the vehicle can be inspected by a professional. 

The following items are included in an inspection (this list is not all-inclusive, depending on circumstances, overall condition of the vehicle, and common sense and good judgment):

  1. Headlights, Taillights, turn indicator lights, and stop/brake lights
  2. Foot brakes, and emergency/parking brake
  3. Steering mechanism
  4. Windshield and Windshield wipers
  5. Heat and air conditioning
  6. Front, rear, and side window
  7. Front seat adjustment mechanism
  8. Door controls (open, close, lock)
  9. Horn
  10. Speedometer
  11. Body condition/damage
  12. Bumpers
  13. Muffler and exhaust system
  14. Condition of tires, including tread depth
  15. Interior and exterior rearview mirrors
  16. Safety belts and air bags for driver and passengers

 

Policy updated on March 2, 2022